At lactaidshop, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 60-day return and refund policy. The return window begins on the date you receive your order, giving you ample time to inspect your LACTAID® products and ensure they meet your expectations. To qualify for a refund, items must be returned in their original condition—unopened, unused, and in their original packaging—to be eligible for resale.
To initiate a return, please contact our support team at support@lactaidshop.com to request a return authorization. Once we receive and inspect your returned items, we will promptly approve your refund if they meet our eligibility criteria. All refunds are processed in USD, the currency for all transactions, and will be credited back to your original payment method within 5 to 10 days of approval. Please note that shipping costs are non-refundable, but our global free shipping policy means you will not incur any additional charges for sending back eligible items.
Items that are damaged, opened, used, or not in their original packaging may not qualify for a full refund. If you have any questions about return eligibility, the return process, or the status of your refund, our support team is available to assist you at any time. We strive to make the refund process as simple and hassle-free as possible, ensuring your satisfaction with every purchase.
